A. No, we are a wholesale supplier and only sell through authorized promotional product distributors. If you are an end-user, please contact your local distributor for pricing and ordering.
A. Standard production time is typically 5-7 business days after art approval. However, this varies by product category. Rush services (24-48 hours) are available for select items upon request.
A. Distributors can request random samples by emailing our sales team or using the sample request form on our product pages. Random samples are generally free of charge, with shipping billed to your account.
A. We accept vector artwork in AI, EPS, or PDF formats. All fonts must be converted to outlines. Raster images (JPG, PNG) must be at least 300 DPI for best printing results.
A. Yes! We have extensive OEM capabilities. If you have a custom design or specific product requirement not in our catalog, please contact our custom sourcing department for a quote.
A. Claims for damaged or defective goods must be made within 15 days of receipt. Blank merchandise returns are subject to a 20% restocking fee. Custom imprinted products cannot be returned unless defective.
A. Most of our standard inventory ships from our warehouse in New York. Some custom or large-volume orders may ship directly from our factory partners overseas to save on costs.
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